• Free and fast shipping

  • Home delivery

  • 60 Day Return Policy

FAQ

 

How do I become a Carpient reseller?
Fill in our contact form and we’ll get back to you with more information and a tailored proposal. We always make sure to understand your market and your needs before moving forward.

What types of resellers do you work with?
We work exclusively with professional partners in retail, interior design, and project-based sectors – businesses that share our values of quality, design, and sustainability.

How does dropshipping work?
With dropshipping, you gain access to our full collection without tying up capital in inventory. You manage the sales, while we handle logistics and direct delivery to the end customer from our logistics center in Germany.

Can we purchase products for our own stock?
Yes. By purchasing for your own stock, you can build a more differentiated offer, gain exclusivity, and increase your margins.

What is a hybrid solution?
A combination of dropshipping and stocking – you choose which collections to highlight more strongly, while still offering the full breadth of the assortment.

Are your products certified?
Yes. Production takes place in CSR- and sustainability-certified facilities, and we use only Oeko-Tex certified materials.

What are the delivery times?
Delivery times vary depending on the type of order and product, but we always confirm the timeframe in writing when you place your order.

What are the payment terms?
All prices are quoted excluding VAT, and payment is made according to the agreed terms specified on the invoice.

Can you support us with marketing?
Yes, we provide materials and support to strengthen your positioning and communication around our collections.

Can I use Carpient’s images and marketing materials in my own channels?
Absolutely. As a reseller, you have full rights to use our materials. We provide an image bank and brand guidelines to ensure consistent communication.

Do you offer customized solutions?
Yes. We can adapt colors, shapes, and formats to fit your needs and your market.